Refund Policy — The Print Gallery
The Print Gallery is operated by FE BROS. DIGITAL BRANDS LLC.
1. All Sales Are Final & Order Modifications
All of our products are custom-made and produced on demand specifically for your order. Because of this, all sales are final.
Please carefully review all order details—including artwork selection, dimensions, frame finish, mat board options, and shipping address—before completing your checkout. Production begins shortly after payment is confirmed. If you need to request a cancellation or modification, please email us immediately. Once an order has entered production, it cannot be modified or canceled.
2. Damaged, Defective, or Incorrect Items
If your item arrives damaged during transit, defective, or different from what you ordered, we will issue a free replacement or a full refund at no additional cost to you.
To submit a claim:
Contact us via email at hello@theprint.gallery within 30 days of delivery.
Include your order number, a brief description of the issue, and clear photographs of both the damaged product and the outer packaging.
Once verified, we will arrange for a replacement to be custom-printed and shipped to you immediately, or process a full refund to your original payment method.
3. Change-of-Mind Returns & Exchanges
Because every item is manufactured to order, we do not accept returns, refunds, or exchanges for change of mind, buyer’s remorse, or incorrect size selection by the customer.
4. Lost or Stolen Packages
If your tracking information indicates that your package was delivered but you have not received it, please check around your property and with household members or neighbors first. If you still cannot locate it, contact us within 7 days of the marked delivery date so we can file a carrier claim on your behalf and arrange a resolution.
5. Contact & Support Instructions
For any questions, claims, or support requests regarding your order, please email us at hello@theprint.gallery and include your order number. Our team will respond within 1–2 business days.
Our business mailing address for administrative correspondence only:
FE BROS. DIGITAL BRANDS LLC
8206 Louisiana Blvd NE # 10499
Albuquerque, NM 87113
United States
Important: Please do not ship or return any physical items to the address above. This is an administrative mailing location only and cannot process or accept package returns. In the rare event that a return or inspection is required and authorized by our team, we will provide you with specific instructions and a dedicated return label/address.