Returns & Exchanges Policy

All of our products are custom-made to order. We do not accept returns or exchanges for change of mind.

1. Verify Before You Buy

Please review all product details carefully before completing your purchase—including size, format, frame finish, and shipping details. Once payment is confirmed, your order goes into production immediately and cannot be modified or canceled.

2. Damaged or Defective Products

If your order arrives damaged during transit or with a manufacturing defect, you are entitled to a free replacement or full refund. To request a replacement:

  • Contact us at hello@theprint.gallery within 30 days of delivery.

  • Include your order number and clear photos of both the damaged item and the outer packaging.

  • Once verified, we will arrange a replacement print or full refund at no additional cost to you.

3. Lost Packages

If your tracking information shows delivered but you have not received your package, or if transit updates have stopped for an extended period, please contact us immediately so we can file a claim with the domestic shipping carrier and send a replacement.

4. How to Contact Us

For any claims, questions, or support regarding your order: