Shipping Policy — The Print Gallery
The Print Gallery is operated by FE BROS. DIGITAL BRANDS LLC. All of our art prints, framed paper artwork, and stretched canvases are custom-made to order and handcrafted in the United States to ensure museum-grade quality.
Please note that the total time to receive your order includes both Production Time and Shipping Time.
1. Shipping Coverage & Eligibility
We currently ship exclusively within the 48 contiguous United States.
- Excluded Locations: We do not ship to Alaska, Hawaii, Puerto Rico, U.S. Territories, APO/FPO/DPO military addresses, or international addresses at this time.
- P.O. Boxes: Due to the physical dimensions and protective packaging of our framed art and canvases, we cannot deliver to P.O. Boxes. A physical street address is required at checkout.
2. Production & Processing Time
Orders enter our production queue as soon as payment is confirmed.
- Standard Production: 3–5 business days (Monday through Friday, excluding public holidays).
- Each piece is printed, custom-cut, and assembled by hand before undergoing quality control inspection and protective packaging.
3. Shipping & Delivery Methods (Contiguous U.S.)
Once your order has been manufactured and handed over to our shipping carriers, transit times within the contiguous United States are as follows:
- Standard Domestic Shipping: 2–5 business days in transit (via UPS, FedEx, or USPS depending on package size and destination).
- Delivery Confirmation: A signature or picture proof of delivery may be required upon arrival for large-format or high-value shipments.
Disclaimer: Delivery times are estimates provided by shipping carriers. Actual transit times may vary due to severe weather, holiday carrier volume, or circumstances beyond our reasonable control.
4. Shipping Costs & Rates
All listed prices include standard shipping and applicable sales tax within the 48 contiguous United States—there are no hidden fees or extra charges added at checkout.
Protective Packaging Included: Every order includes custom-engineered art packaging (reinforced foam-lined boxes, corner guards, or heavy-duty tubes) at no additional charge to ensure zero transit damage.
5. Order Tracking
Once your order ships, you will automatically receive a shipping confirmation email containing your tracking number and a link to follow your package in real-time. Please allow 24 to 48 hours for tracking scans to update on the carrier’s portal after dispatch.
6. Damaged, Lost, or Stolen Packages
Because every piece is uniquely made to order, we do not accept returns or exchanges for change of mind.
- Damaged in Transit: If your product arrives damaged or defective, please notify us within 30 days of delivery at hello@theprint.gallery with photos of the damaged item and the outer box. We will issue a free replacement immediately.
- Lost Packages: If your package shows "Delivered" but you have not received it, or if tracking movement halts for an extended period, please contact us at hello@theprint.gallery so we can open a carrier trace and issue a resolution.