Track My Order

Every order is custom-made and shipped directly to your doorstep. Once your order ships, you will receive an email confirmation with your tracking number and a link to follow your package in real time.

How to Track Your Order

  1. Check Your Email: Look for a shipping confirmation email from us. It contains your official tracking number and a direct link to the carrier’s tracking page.

  2. Carrier Tracking: Click the link in your email, or copy your tracking number and enter it directly on the carrier’s website (UPS, FedEx, or USPS).

  3. Account Dashboard: If you created an account at checkout, you can log in to view your order status, history, and tracking details under My Account > Orders.

Common Tracking Questions

  • My Order Shows "In Production":

    This is completely normal. All of our pieces are custom-printed, framed, and assembled to order in the United States. Production typically takes 3–5 business days before being handed over to the shipping carrier. You will receive your tracking number as soon as your package ships.

  • My Tracking Hasn't Updated Yet:

    Tracking details can take 24–48 hours to update after the shipping label is created and scanned by the carrier. If there is no movement after 48 hours, please let us know and we’ll look into it.

  • My Package Shows "Delivered" But I Haven't Received It:

    Occasionally carriers mark packages as delivered a few hours before physical arrival, or leave them in a secure spot (porch, side door, mailroom). Please check around your delivery area and with neighbors first. If it does not arrive within 24 hours of being marked delivered, contact us immediately.

Still Need Help?

If your estimated delivery window has passed or you have questions about your order, reach out to us at hello@theprint.gallery with your order number, and our support team will assist you within 1–2 business days.