Frequently Asked Questions (FAQs)

1. What types of prints do you offer?

We offer museum-grade Giclée fine art paper prints (available in Archival Matte, Archival Satin, and 100% Cotton Rag) and stretched canvas prints. All prints can be ordered unframed or custom-framed in solid wood mouldings crafted in the USA.

2. Are your prints museum quality?

Yes. We use archival pigment-based inks and acid-free, pH-neutral papers and canvases. This ensures your artwork remains vibrant, crisp, and fade-resistant for decades under normal display conditions.

3. Can I request a custom size?

Yes! While we offer a wide range of standard US sizes, we can produce custom dimensions to fit your space. Please visit our Custom Projects page or contact us to request a bespoke quote.

4. How do I choose the right size for my wall?

Check our Size & Scale Guide for practical tips on selecting the ideal dimensions for living rooms, bedrooms, entryways, and gallery walls.

5. Do your prints come ready to hang?

Yes! All framed paper prints and stretched canvas prints arrive fully assembled with pre-installed hanging hardware, ready to mount on your wall straight out of the box. Unframed paper prints ship flat-packed or in protective tubes.

6. How long does production and shipping take?

All orders are printed, framed, and assembled in the United States. Production typically takes 3–5 business days before shipping. Standard ground shipping within the continental US usually takes an additional 2–5 business days depending on your destination.

7. What is your return policy?

Because every order is custom-printed and framed to order, all sales are final. We do not accept returns or exchanges for change of mind. However, if your item arrives damaged, defective, or incorrect, please contact us immediately at hello@theprint.gallery with photos of the item and packaging so we can issue a free replacement.